Cancellation Policy

Rescheduling an Appointment 

If you wish to reschedule your Appointment in whole or in part after you have received a Confirmation, you may do so through the Beauticket Platform from message or by contacting the relevant Partner directly.

Note that you can ask the service provider to change the time if it is 24 hours before the scheduled time, otherwise the service provider will not be obliged to change the time for you, but you can make your request through chat.  Announce, if the service provider approves, you can schedule a new appointment with the service provider.

Before confirming your appointment on the Beauticket platform, you should review and understand the cancellation policy. Please note that your ability to reschedule an appointment is subject to partner availability during the time you wish to reschedule.


If you wish to cancel your Appointment, you may do so through either Live support chat from the Beauticket app, or support email: [email protected].

You may only cancel an Appointment through the Beauticket Platform provided that your Appointment is not due to take place within 24 hours.

If you cancel an appointment less than 24 hours before the appointment, you will not be entitled to any refund. In this case, support will send your request to the service provider.  In case of agreement, the amount will be refunded to your wallet in the application.

If the appointment is canceled by the service provider, the full amount will be returned to your wallet. 

If the cancellation is done by the support or the provider and you have used a coupon or discount code, you may send a message to support to receive a new coupon.

Note that if you make a reservation in the Beauticket application, you have accepted the terms and conditions related to service cancellation policy, and Beauticket does not accept any responsibility or obligation other than these conditions.